FAQ

At Clinomic Plus, we offer a simple, secure, and transparent payment experience. Customers can choose from prepaid options including Debit/Credit Cards (Visa, MasterCard, American Express) and popular digital wallets like PayTM and PhonePe, or opt for Cash on Delivery (COD) in select locations. All transactions are securely processed through Razorpay’s trusted payment gateway to ensure complete safety of your details. In case of any payment issues or failed transactions, our support team is available to assist you promptly. We recommend verifying your payment confirmation and keeping your card and OTP details confidential at all times.

These Terms and Conditions govern your use of the Clinomic Plus website and services. By accessing or making a purchase, you agree to comply with all policies, provide accurate information, and use the platform responsibly in accordance with applicable laws. Products are intended for personal use only, and the Company reserves the right to update pricing, cancel orders, or restrict access in case of policy violations or suspicious activity.
All content, branding, and materials on the website are the intellectual property of Clinomic Plus and may not be used without permission. The Company is not liable for indirect damages, delays, or issues caused by third-party services or circumstances beyond control. By using the website, you also consent to receive communications related to your orders and updates. These Terms are governed by the laws of India, with jurisdiction in Indore courts.

At Clinomic Plus, we ensure all products are carefully manufactured and quality-checked, and returns or replacements are accepted only for valid issues like wrong, damaged, expired, or missing items. Customers must raise a request within the defined timeline with proper proof including images, unboxing video, and order details. Once approved, a reverse pickup or self-shipping process is arranged, followed by a quality check before initiating a refund or replacement. Refunds for prepaid orders are processed to the original payment method, while COD refunds are transferred to the customer’s bank account. Orders can only be cancelled before shipment, and requests that do not meet the policy conditions may be declined.

At Clinomic Plus, we aim to deliver your orders safely and efficiently across most locations in India, with processing typically completed within 24–48 working hours. Once shipped, orders are usually delivered within 3–7 business days, depending on the location and external factors. We offer free shipping on orders above ₹399, while standard and COD charges may apply on lower-value orders. Customers receive tracking details via Email, SMS, or WhatsApp once the order is dispatched, and accurate address details are essential for smooth delivery. Orders can only be cancelled before shipment, and any delivery issues such as damage or incorrect items are handled as per our Returns & Refund Policy.

Clinomic Plus creates climate-based skincare formulations, but results may vary depending on individual skin type, lifestyle, and environmental factors. All products are provided on an “as is” basis and are intended for cosmetic use only, not as medical treatment or advice. Minor variations in color, texture, or fragrance may occur due to active and natural ingredients without affecting product quality. We are not responsible for adverse effects caused by misuse, overuse, improper storage, or combining with incompatible products. To the fullest extent permitted by law, Clinomic Plus disclaims liability for any damages arising from product use.
We recommend performing a patch test before first use, especially for sensitive skin. Apply a small amount on a discreet area and wait 24 hours to check for any reaction. Discontinue use and consult a dermatologist if irritation occurs.